Return & Refund Policy

At ChefRobot, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward Return & Refund Policy to ensure that your shopping experience is worry-free and hassle-free. Please read the following terms and conditions carefully.

Eligibility for Returns:

  • Return Window: You may return any unused product within 30 days of receiving your order, provided it is in original condition and includes all original packaging, accessories, and manuals.
  • Proof of Purchase: A valid proof of purchase (such as your order confirmation or receipt) is required for all returns.
  • Condition: The product must be unused and in resellable condition. We cannot accept returns on products that have been used, damaged, or altered in any way.
  • Order Cancellation: If you wish to cancel an order before it has shipped, you may do so within the allowed cancellation period. If your cancellation request is submitted before shipment, the order can be canceled and no charges will apply.

How to Initiate a Return:

  1. Contact Customer Service: To initiate a return, please email us at support@chefrobotstore.com with the following details:
    • Order number
    • Product(s) you wish to return
    • Reason for the return (optional)
  2. Return Authorization: Our customer service team will review your request and provide you with a Return Authorization Number (RAN) and detailed shipping instructions. Please make sure to include the RAN on the return package.

Return Shipping Costs:

  • Customer Responsibility: Customers are responsible for the return shipping costs, unless the product is defective, damaged, or you received the wrong item.
  • Free Returns: If the return is due to an error on our part (e.g., defective or incorrect items), we will cover the return shipping costs.
  • Trackable Shipping: We recommend using a trackable shipping method for returns, as we are not responsible for lost or delayed returns. Keep your shipping receipt and tracking number until the return is processed.

Inspection and Approval:

  • Once we receive your returned item, our team will inspect it to ensure it meets our eligibility criteria (unused, in original condition, with all packaging and accessories).
  • Approval: If the return meets the requirements, we will process your refund within 7-10 business days of receiving the returned item.

Refunds:

  • Refund Amount: Refunds will be issued for the purchase price of the returned product(s), minus any applicable shipping fees, unless the return is due to our error (e.g., defective or incorrect products).
  • Refund Processing: Your refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account, typically 5-7 business days.
  • Shipping Fees: If you are returning an item due to personal preference (e.g., change of mind), shipping fees are non-refundable.

Non-Returnable Items:

For health and safety reasons, we are unable to accept returns on the following items:

  • Used products: Items that have been opened, used, or assembled are not eligible for return.
  • Items without original packaging: Returns will not be accepted if the product is returned without its original packaging, including manuals, accessories, or other items that were included.
  • Clearance or Final Sale items: Items marked as clearance, final sale, or deeply discounted are non-returnable.

Return address: 245 Vineland Ave, City of Industry, CA 91746

Contact Us:

If you have any questions or concerns about our Return & Refund Policy, or if you need further assistance with your return, please don't hesitate to reach out to our customer support team at info@thechefrobot.com.

Your satisfaction is our top priority! We strive to ensure you have a seamless experience and will work with you to resolve any issues you may have.

If you have any questions about our Return & Refund Policy, please don’t hesitate to contact us at support@chefrobotstore.com Your satisfaction is our top priority!