Frequently Asked Questions

Frequently Asked Questions

Find answers to commonly asked questions below and discover how to make the most of yourChefRobot culinary experience.

Start Cooking with ChefRobot

How do l pair my account?

After registering an account, open the APP and click "Profile" "Chef Robot" or use the scan code symbol "Add Device" to scan the QR code on the machine to pair the account. Account registration can only be done through the APP, and each APP account can only be paired with one machine.

Where can I download the ChefRobot app?

You can download the ChefRobot App on your phone to access our regularly updated recipes. For i0S devices, search for "ChefRobot" in the App Store. If you are using an Android device, search for "ChefRobot" on Google Play.

How to register an account?

Open the ChefRobot App, click to register an account, select your country first, then you can choose to register with your email or mobile phone number, and complete the verification code to successfully register.

Frequently asked question
Use this text to answer questions in as much detail as possible for your customers.

Service and Troubleshooting

Can ChefRobot operate without Wi-Fi?

Use this text to answer questions in as much detail as poYes, ChefRobot does not require Wi-Fi to operate. The product comes with pre-installed recipes. However, when connected to Wi-Fi, you can access a wider selection of online recipes.

My scale doesn't seem to be very accurate, is there any way to calibrate it?

There is a Calibrate button next to the weighing screen that you can click to clear the calibration. Make sure your device is level on your countertop and that you have zeroed the weight in the pan. Remember that the scale is very sensitive.

What are Errors E1-E13?

These are troubleshooting errors you may encounter. Refer to the User Manual on page 44 for the corresponding problems and solutions.

Recipes and More

How can I get more recipes?

Once you receive your ChefRobot, connect it to Wi-Fi and perform a system update to access more ChefLearning for your machine.

How do I upload a recipe through the app?

To upload a recipe through the ChefRobot app, simply open the app, click “Create” below, and follow the steps provided.

What is a recipe guide?

All cooking times, temperatures and speeds are preset. Just prepare the ingredients in advance and follow the prompts. We have over 500 English-guided recipes and 10 recipe categories to choose from.

The food tasted different than I expected?

Our culinary team has tested each cooking preset and cooking guide dozens of times to ensure you can achieve perfect results. If you are not satisfied with the results, check to make sure you have added all the ingredients and followed each step accurately.