Warranty Policy
ChefRobot 2-Year Limited Warranty
At ChefRobot, we are committed to providing top-quality products that meet your expectations. To ensure your peace of mind, we offer a 2-year limited warranty on all ChefRobot products purchased directly from our website (Chefrobotstore.com) or from authorized retailers. This warranty is designed to protect you against manufacturing defects and ensure that your product performs as expected.
Warranty Coverage
This warranty guarantees that your ChefRobot product will be free from defects in materials and workmanship under normal use during the warranty period, which begins on the date of purchase. This warranty applies only to ChefRobot products purchased directly from Chefrobotstore.com or authorized resellers. The warranty covers the following:
- Defects in material or workmanship under normal, intended use.
- Functionality issues that arise from manufacturing defects affecting the performance of the product.
- Repair or replacement of defective products that are covered under this warranty.
What Is Not Covered
This warranty does not cover damage or defects arising from the following:
- Misuse, Abuse, or Improper Handling: Damage resulting from improper use, accidental damage, incorrect operation, or failure to follow the provided instructions.
- Unauthorized Repairs or Modifications: Any product that has been altered, repaired, or modified by unauthorized personnel or non-certified service centers.
- Normal Wear and Tear: Damage due to regular use (e.g., fading, scratching, or minor cosmetic imperfections) that does not impact the product’s performance.
- Consumable Parts: Parts that degrade or wear out naturally over time due to regular use, such as blades, seals, gaskets, filters, and other consumables.
- Shipping Damage: Any damage incurred during shipping is not covered unless the damage occurred due to a manufacturing defect before the product was shipped.
- Improper Use: Damage caused by using the product in a manner not intended by the manufacturer (e.g., exposure to extreme temperatures, water damage, or incorrect voltage).
How to Make a Warranty Claim
If you believe your ChefRobot product is defective and eligible for a warranty claim, follow the steps below:
- Contact Us:
- Send an email to support@chefrobotstore.com with the following information:
- A copy of your proof of purchase (receipt, order confirmation, or invoice).
- A detailed description of the issue you are experiencing with the product.
- Clear photos or videos showing the defect or damage (if applicable).
- Send an email to support@chefrobotstore.com with the following information:
- Claim Assessment:
- Our customer support team will assess your claim. If necessary, we may request additional information to verify the issue. Once the claim is confirmed, we will provide you with instructions on the next steps for returning the product.
Repair or Replacement
If the product is found to be defective and the claim is approved under this warranty:
- Repair: We may repair the product using new or refurbished parts to restore it to its original functionality.
- Replacement: If repair is not possible or feasible, we will replace the product with a new or refurbished item of the same model or an equivalent model.
- Discretion: The decision to repair or replace the product is at the sole discretion of ChefRobot.
Shipping Costs
- Within 30 Days: ChefRobot will cover the shipping costs for approved warranty claims made within 30 days of purchase. You will receive a prepaid shipping label to return the product to us.
- After 30 Days: For warranty claims made after 30 days, customers are responsible for return shipping costs. We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items without tracking.
- Refunds for Shipping: If ChefRobot determines that the return shipping is our responsibility, we will reimburse you for reasonable shipping charges. Reimbursement is subject to review and approval by our team.
International Warranty Claims
For customers located outside the country of purchase, additional considerations apply:
- Additional Costs: International customers are responsible for any international shipping fees, customs duties, and taxes associated with the warranty claim. These charges are not covered by ChefRobot.
- Customs and Import Fees: Depending on the destination country's regulations, customs fees or import taxes may apply. Customers are responsible for these fees, and we recommend checking with local customs authorities for more information.
Exclusions & Limitations
- Voiding the Warranty: This warranty is void if the product has been used in a manner inconsistent with the provided guidelines or subjected to conditions it was not designed for (e.g., extreme heat, water damage, incorrect voltage).
- Refurbished or Replacement Products: Any product that is repaired or replaced under this warranty will be covered by either:
- The remainder of the original warranty period, or
- 90 days from the date of replacement or repair, whichever is longer.
Your Legal Rights
This 2-year limited warranty provides you with specific legal rights, which may vary depending on your jurisdiction. In some regions, local laws may offer additional consumer protections or warranty periods that supersede some provisions of this warranty.
This warranty does not affect any rights you may have under the law in your jurisdiction.
Contact Information
If you have any questions or require assistance regarding our warranty policy or filing a claim, please contact us at:
- Email: support@chefrobotstore.com
We are dedicated to providing you with the best possible service and resolving any issues quickly and efficiently.